Support

Email: abdussamet.yildiz@sabanciuniv.edu
Contact: Samet Yıldız
Response time: Usually within 1–2 days

Fastest way: in the app, go to Profile → Help & Feedback. Your message reaches us directly.

FAQ

Who can sign up?

Only people with an email address from a university SuRide supports (for example @sabanciuniv.edu). Each university's users only see each other.

I didn't get the verification email.

Check your spam / junk folder. You can resend it from the verification screen in the app. If your university inbox is full, emails may not arrive.

I forgot my password.

Tap Forgot password on the sign-in screen; a reset link is sent to your university email.

I'm not getting notifications.

Make sure notifications are allowed in your phone's Settings → SuRide → Notifications. In the app, choose which notifications you want under Profile → Notifications.

How are savings calculated?

For your completed rides we compare your share of the cost with the estimated cost of taking a taxi alone for the same distance, using the Istanbul taxi tariff. It's an estimate.

My university isn't supported.

Write to us; we'll consider adding your university and its email domain.

Deleting your account

In the app, tap Profile → Delete Account and confirm. Your account, profile photo and settings are permanently deleted; your upcoming rides are cancelled and you're removed from upcoming rides you joined.

If you can't access the app, email abdussamet.yildiz@sabanciuniv.edu from your registered university address with the subject "account deletion". Requests are processed within 30 days. See the Privacy Policy for what is deleted.

Community rules

Be respectful; harassment, insults, discrimination, spam and inappropriate content are not allowed.
Post real, accurate rides; cancel your ride if your plans change.
Agree on costs and the meeting point before the ride.
Follow traffic rules; drivers must hold a valid licence and insurance.
SuRide connects users; rides are each user's own responsibility.

You can report and block users and messages that break the rules from within the app. Reports are reviewed; violating content is removed and accounts may be closed.